Customer Service

Support and expertise from people who know the benefits industry.

Stephanie Halverson

Myriad Insurance

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I love knowing that when I have a problem, someone is going to genuinely try to help me resolve the issue and in a timely manner. Thanks!

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Barbara Campbell

Life & Health Account Manager

Kato Insurance Agency

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Do you know who the most helpful and patient person in the world is? James. He has gone above and beyond and we absolutely love working with him to perfect our Ease processes.

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Our team has helped 15,000+ agency staff bring Ease to their clients.

Our Partnership

You don’t need previous software knowledge to use Ease. We are here for you from training on.

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Training Module

Whether it’s your first time setting your clients up on software, or you’re already a pro, learn Ease at your pace.

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Help Desk

Find answers to your common questions 24/7. Access step-by-step solutions for common Ease questions.

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Fast Responses

If you’re in a pinch, our customer support phone line can answer your question.

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Dedicated Team

From your first group setup to winning new business, your Customer Service Rep is there to help you succeed.

Our team is full of industry experts and Ease pros. Here are a few of our all-stars:

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Melissa Compton

Systems Analyst Manager
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Years At Ease
3
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Years In The Benefits Industry
25
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Previous Company
Benetrac
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Number Of Ease Demos Hosted
60
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Dana Thompson

Customer Success Team Manager
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Years At Ease
3.5
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Total Broker Trainings
2,800
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Years In The Benefits Industry
11
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Portia Brown

Customer Success Manager
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Years At Ease
3
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1-on-1 Calls With Brokers
1,080
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Total Broker Trainings
2,250
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James Reichstadt

Customer Success Manager
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1-on-1 Calls With Brokers
480
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Years In The Benefits Industry
12
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Support Tickets Closed
1,177
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Total Broker Trainings
780
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Jeneen Kimenker

Customer Success Manager
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Years At Ease
3.5
Badge icon depicting years of experience
Years In The Benefits Industry
14
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Total Broker Trainings
3,360
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1-on-1 Calls With Brokers
1,200
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9/10 Support Ticket Rating

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