Over the course of the last few months, we have experienced the worst global pandemic in more than a century. In many ways, it feels as though we are collectively experiencing the test of a lifetime. While there might be a high number of brokers adapting to the new normal, most continue to act as if the coronavirus outbreak didn’t introduce fundamental changes in the way business is conducted and didn’t have an impact on their clients’ decision-making. Do you believe the right strategy is to continue to act like it’s “business as usual”? In this week’s Broker Tool Belt, we explain why the future of benefits administration resides on the brokers’ ability to shift their role from a product vendor to a trusted advisor.