SEARCH

Answers to common questions

Get answers to some of the most frequent questions we get from insurance brokers and small- and medium-sized businesses (SMBs) about our benefits administration and HR software.

About Ease

Why should my business work with Ease?

Ease is the #1 rated benefits administration and HR software for SMBs, serving more than 2,000 agencies and over 75,000 businesses that manage benefits and HR for their 2.5 million+ employees. Our clients choose us because we offer:

  • Powerful partners: Ease works with top General Agents (GAs), carriers, and third-party administrators (TPAs) to simplify benefits administration and HR needs.
  • Thorough training: Brokers and employers get access to world-class support and success teams composed of professionals with deep industry knowledge.
  • Strong security: Our certifications, processes, and technology used for employee benefits software help keep users safe.
  • EaseConnect+: We have dedicated team members set up and manage the submission of enrollments directly from Ease to your favorite carriers.
  • Speedy setup: It only takes 1–2 hours to build a plan, depending on complexity.
  • Meaningful marketing support: Brokers can use our tools and resources to generate more commissions, protect their books of business, and engage their clients and clients’ employees.s

Costs

Who pays for Ease?
Insurance brokers pay for subscriptions to Ease. There are three tiers to choose from: Pro, Agency, and Enterprise. For more information about pricing, take a look at our pricing page.

Employers interested in Ease should contact their insurance broker. If you need to find a broker, contact us at [email protected] and we will connect you with one that offers Ease for free.

 

Is there an extra cost for customer support?

There’s no extra cost for our customer support — it’s all included in the subscription. Once you’re with Ease, you’ll have access to our training modules (known as Ease Academy), Help Center, and dedicated support phone line.

Training and tools

Is there training for Ease brokers?

Broker onboarding consists of one 30-minute kickoff call and three 60-minute virtual Zoom training sessions where a dedicated onboarding manager guides agency users through Ease. All onboarding sessions are recorded, so brokers can refer back to initial training at any time.

Brokers and company administrators (employers) also have access to Ease Academy; a growing pool of self-service training modules that include video and voice instructions, screenshots, guides, and assessments broken down by topic. The Ease Help Center is another resource available to Ease users.

 

Is there training for Company Administrators?

To supplement the training brokers provide to their clients, self-service training resources specific to the Company Administrator role can be found in the Ease Academy and the Ease Help Center.

Browse Ease Academy to access training modules broken down by topic. Then, visit the Ease Help Center to read support articles or view the recorded Employer Training Video Series.

Employers and Company Administrators are also invited to register for an Employer Overview Webinar presented weekly on Tuesdays at 10 a.m. PST. The webinar demonstrates the employee onboarding and enrollment experience and reviews Company Administrator capabilities within Ease.

 

Is there an extra cost for HR tools? 

There are extra costs for certain HR tools. The price varies depending on the tool, but they are usually charged on a per employee per month (PEPM) basis:

  • EaseHR allows users to set custom time-off policies, lets employees request time off from anywhere, view the organization chart, and more. The cost is $1 PEPM for brokers to enable and $2 PEPM for employers.
  • Payroll integration with top-tier payroll providers helps employers keep benefits deduction and demographic information in sync and decreases duplicate data entry since employees are set up in only one system. Costs and setup fees (if applicable) are partner-specific but typically range from $0 to $1.50 PEPM.
  • Signature-ready Affordable Care Act (ACA) 1095 B/C forms help employers stay compliant and avoid IRS penalties. The cost is $6 per employee per form per year.

 

Do you offer materials for brokers to promote Ease to employers?

Yes, Ease provides marketing tools and resources to bring agencies and employers online. For no additional cost, your subscription includes:

  • Branded Ease account
  • Recurring, weekly employer webinars
  • Co-branded guides and resources
  • Marketing and how-to videos
  • Employer case studies

Carrier partnerships

What carriers do you work with?
Ease partners with the top insurance carriers in the country. Visit our Marketplace page for our growing list of carriers, GAs, TPAs, and more.

 

If you are working with a carrier we don’t currently have a partnership with, we have over 6,000 digitally mapped forms. If you need a carrier form that’s not in our system, we’ll map it for you.

 

Are carrier connections available for all group sizes?
Ease’s carrier connections are available for businesses of all sizes. Contact [email protected] for more information.

Features and enhancements

What are some of the latest enhancements and features?
Visit our press page for the newest features implemented in the system.

Wanna see more?

Discover a hassle-free benefits management experience with Ease in < 30 minutes.

You’re the expert on benefits. We make it easier for you to manage them.

Fill out the form to discover more.