Conversations are always happening, but the way we communicate has changed over the years. Your grandparents used to send handwritten letters, today we have email and instant messages. Society has continually strived to decrease response time. Now, it’s easier to stay in touch with high school friends, make plans with your family, and get an answer from a Fortune 500 company. Customers are able to have conversations with businesses when and where they want. In this week’s Broker Tool Belt, we share conversational marketing for insurance agents to increase engagement and build long-term relationships.